Well I finally had a reply to the email I sent last Friday. It is now Wednesday. I bought it from Once Upon a Stamp this is their reply, Gordon said; "Please go to the web site of Joy crafts and contact them. They are sending out gears to everyone who has this problem." I have contacted Joy Crafts and will just have to wait and see what happens. I have only had it 6 months. This is my second machine since September.